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Lessons learned in the ICT sector during the pandemic

The Budapest Business Journal asks László Marton, COO for corporate sales, marketing and customer care at Invitech, about how the company reacted to challenges imposed on the ICT sector by the coronavirus pandemic.

BBJ: What did the ICT sector in general, and Invitech in particular, learn from the pandemic?

László Marton: An important experience for the customers of Infocommunications service providers was that a situation could arise at any time when they had to apply a series of new technological and IT solutions very quickly and en masse in order to survive. So, Invitech had to excel in catering to such needs as rapidly as possible. There were lots of companies that were obviously surprised at how suddenly they needed to provide employees with the infrastructure needed for telecommuting and to create the technical conditions to maintain their business continuity in practice.  

This is natural, as this situation we have encountered is basically unprecedented, and the ICT sector has had a huge role to play in proposing and building the most optimal solutions possible by responding quickly to the needs of clients. At Invitech, after switching to working from home in almost a day, we had to serve rapidly increased, massive customer needs, which I think we successfully solved; our systems and business processes performed very well.  

The efficiency and speed of my colleagues serving the needs of our partners from their homes surprised even me. The importance of using IT services which are flexible, scalable and have spare capacity, even if it is a classic solution such as a wired data connection, can be a lesson for all economic players.

Link to the full article...

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